Support and refunds
How can we help
- A question about an orderThe estimate, timelines, comments on a stage: write in the order chat, where the whole history is kept.Open your orders
- Get a refundIf you changed your mind or something did not work, we will process a refund under the Terms of Sale.Request a refund
- A question before orderingWant to ask before sending a request? Write to us by email, no sign-up needed.Send an email
Refunds for custom development
Before the first stage is paid, you cancel the order in your account with one click. After payment, write to legal@mtb-digital.tech: a stage we have not started yet is refunded in full; a stage in progress or in review, minus the costs we confirm with documents; accepted stages are not refunded. The refund goes back the way you paid, within 10 days (Terms of Sale, clause 4.5).
How refunds are paid
We refund any remaining balance to the card it was topped up from.
Money goes back the same way you paid. We process a refund within 10 days of your request; how soon it reaches you depends on your bank. The full terms are in the Terms of Sale (in Russian), and our details are on the company details page.
Frequently asked questions
Didn't find your answer? Write to support@mtb-digital.tech. We reply from 10:00 to 20:00 Moscow time (UTC+3), every day.
How much does development cost?
It depends on the task. Describe it in a request, and we will send an estimate with the price and timeline of each stage. You only pay for the stage we are about to start.
Who owns the code?
You do. The exclusive right to the code written for you passes to you once the stage is accepted, at no extra charge. Open-source libraries in the work stay under their own licenses. Terms of Sale, clause 4.7 (in Russian).
How can I pay?
Prices are in rubles. You pay with a card issued by a Russian bank or from your account balance. You can top up the balance in advance, and renewals and development stages will then be paid from it.